PDA

View Full Version : What to do when your new car turns out to be a lemon


YahooRSS
03-31-2012, 11:27 PM
The State of Kansas and your Better Business Bureau can help if that beautiful new car turns into a sour deal. Every state has a lemon law that says automakers are responsible for vehicles that do not meet performance and safety standards. In Kansas this law applies to any new vehicle sold or leased with a gross weight of 12,000 pounds or less.

According to Kansas’ lemon law, if the vehicle doesn’t conform to all applicable warranties, and the purchaser reports the issue to the dealer or manufacturer during the term of the warranty or within one year of the vehicle’s delivery, whichever comes first, then the seller or manufacturer must make whatever repairs so that it does conform to the warranties. A summary of the Kansas lemon law and a link to the details of it can be found at http://kansasplains.bbb.org/kansas-lemon-law/.

The vehicle must be replaced or repurchased if the manufacturer or dealer is unable to make it conform to the applicable warranties after a “reasonable number of attempts.” Though you might believe at this point that the car is one sour lemon, the manufacturer’s contract may say that arbitration is necessary to make that determination. That’s where the BBB can be helpful. For over 30 years BBB Auto Line has been an arbitration program available for free to consumers.

The arbitration program has helped nearly 2 million consumers over the course of its life. You are assisted each step of the way as the BBB opens communication between yourself and the manufacturer for the quickest resolution possible of your dispute. Often the BBB Auto Line staff enables resolution without having to go the full arbitration route. But if that is not the case, a neutral arbitrator who has been trained and certified by the Council of Better Business Bureaus will be assigned.

More... (http://cjonline.com/news/local/2012-03-25/what-do-when-your-new-car-turns-out-be-lemon)